This sample demonstrates a skill-based training designed to complement instructor-led sessions. The training highlights the importance of the skill, provides practical tips, and includes clear examples of storytelling in practice.It incorporates interactive elements to enhance learner engagement and concludes with a call to action that encourages immediate application of the skill.
Crafting Learning that Sticks
I’m a training and development expert who is passionate about making learning engaging and approachable. I have experience in developing blended learning experiences, which include instructor led training, e-learning, and performance support resources.
With my experience in customer service and training management, I have gained a solid grasp on the best tactics and strategies in adult learning. I have designed programs that are able to be adapted to multiple learning styles to drive performance in collaboration with business leaders and subject matter experts.
I strive to make the learning experience interactive and fun, while making sure key concepts are understood. Being able to help someone get to the “ah-ha” moment makes my work worthwhile.
My Portfolio
Attention to Detail
This soft skills course was developed in response to a gap in attention to detail among trainees. It emphasizes the importance of accuracy and highlights the potential impact of seemingly minor mistakes. The course incorporates real-world scenarios and immersive, interactive elements to maintain engagement throughout. It is paired with an open-ended activity in the LMS, where learners review a scenario and provide feedback on how it could be handled more effectively.
HMS Reservation Manual
This manual provides a comprehensive guide for hotel reservation agents on how to use a PMS (property management system). It includes detailed written instructions accompanied by clear screenshots and is designed to be used alongside a trainer-led introduction to the system. It serves as a resource for both new hires and tenured employees.
LQA Facilitator Guide
This document outlines how to effectively and efficiently deliver LQA training for hotel advisors. It includes a detailed breakdown of each session, required resources, and recommended timeframes, along with helpful links to support the entire process. It is designed for use by any trainer who has been certified to deliver the material.
Hotel Waitlist Procedure
This Standard Operating Procedure guides hotel advisors on when to offer or decline a waitlist request and when to request an exception. It includes sample scenarios with clear, step-by-step instructions and screengrabs for clarity. This was developed collaboratively across multiple departments to ensure alignment on operational best practices.
Self Learning + Assessment
This example demonstrates how a written procedure can be transformed into an interactive self-paced training. The course incorporates participatory elements, ensuring the trainee engages actively rather than simply reading from a screen. It also features an assessment within our LMS, providing immediate feedback on their responses.
